FAQ

Our Most Frequently Asked Questions

We get asked a lot of questions, we've taken the one's we get the most frequently and compiled them here for your convenience. If you have questions that are highly technical or support related please go to support.gnip.com.

FAQs

Frequently Asked Questions

How do you pronounce Gnip?

Gnip is pronounced (guh'nip)

How did you choose to name the company Gnip?

When Gnip was founded we sought to provide our customers with the option to receive data in either the push model or the pull model, regardless of the native delivery from the data publisher's server. In other words we wanted to reverse the "ping" process for our customers. Hence, we reversed the word "ping" to get the name Gnip.

Why doesn't Gnip offer data from 'X' source?

Gnip's goal is to be the record for all public conversations online. We'd like to work with all of the large social media publishers to help them distribute their data.

What data sources does Gnip offer?

Gnip has two types of data sources it offers -- complete access sources and managed public api sources. The managed public api sources are part of our Data Collector product. Complete access sources are sources where we receive the full firehose from the source and offer complete data. Complete access sources include Twitter, Tumblr, Foursquare, WordPress, IntenseDebate, Disqus, GetGlue, Sitrion, Estimize and StockTwits.

What makes Gnip unique?

Gnip was the first authorized reseller of Twitter data and the first company to offer access to the complete archive of publicly available Tweets. Since that initial partnership with Twitter we've also established partnerships to provide access to data from Tumblr, Foursquare, Wordpress, Disqus, IntenseDebate, StockTwits, Estimize and GetGlue. Our aim is to deliver complete data, with the reliability and sustainability you require. We focus on providing social data that is sustainable, reliable, and complete. We create products that make collecting social data easier and more valuable for our customers so they can focus on doing the analysis. Additionally, Gnip has valuable additions to the data such as Klout data and Profile Geo data that you can't get anywhere else.

Am I able to get historical Twitter data in CSV format?

Currently, we only support JSON format for historical Twitter data requests. Since the payload differs so much from Tweet to Tweet (the differences between a Tweet and Retweet, for example, or for instances where there is geographic metadata associated with the Tweet), JSON really is the most appropriate encoding for this data.

How much does one-time access to Historical PowerTrack for Twitter cost?

The price for your historical Twitter data request depends on two factors, time (the number of consecutive days you are filtering over) and volume (number of Tweets returned by your filters).

Can I get a free trial for one-time access to Historical PowerTrack for Twitter?

Due to the fact that we are able to pre-determine the volume and price associated with Historical PowerTrack for Twitter requests before you commit to acquire the data, we are currently unable to offer free trials for one-time access.

I need a deleted Tweet and/or Direct Message.

As a Twitter Certified Data Reseller, we are able to offer filtered access to publicly available Twitter data. Therefore, we do not currently offer access to any data that is not publicly available, including deleted Tweets and Direct Messages.

If I give you a username, can you give me their followers?

For a complete breakdown of the metadata included in our payload, please review the Historical PowerTrack for Twitter sample payloads. Our PowerTrack operators will also give you an idea of the type of filters you can apply to extract data from the archive. In short, user mentions, retweets of a given user and replies are accessible through the archive, as well as follower and following counts, but you would not be able to identify the Twitter handles that a given user is following or being followed by via Historical PowerTrack for Twitter. To identify the Twitter handles of followers / following, you would want to take a look at the public Twitter APIs.